Start Your Diabetes Journey — Personalized Plan

Getting started is the hardest part, so onboarding is built to be simple: a short assessment, a personalised plan, your device connected, and your care team matched. In a few guided steps you go from a diagnosis or a set of numbers to a clear, doable plan. Here is exactly what to expect and how to prepare.

Step 1: Assessment

You begin with a short assessment covering your diabetes history, current medications, goals, lifestyle and any recent lab results. This is not a test — it is how the plan gets tailored to you rather than to an average. The more accurately you answer, the better the fit. It takes only a few minutes and shapes everything that follows.

Step 2: Your Personalised Plan

Based on your assessment, you receive a plan built around your goals and starting point. For people with type 2 diabetes pursuing remission, the plan is modelled on published lifestyle-intervention research such as DiRECT (Lancet, 2018) and the Diabetes Prevention Program: structured nutrition, activity, monitoring and support over a defined journey. The plan sets out what to focus on first and how progress will be measured. Remission is possible for some people but is not guaranteed and is not a cure; results vary.

Step 3: Connect Your Device

Next you connect a continuous glucose monitor so the plan runs on real data. CGM shows how your body responds to food, movement and sleep, turning general advice into specific, personal insight. The app guides you through setup, and once connected your readings flow into your dashboard automatically.

Step 4: Match With Your Care Team

Finally, you are matched with the providers who fit your needs — which may include a physician or endocrinologist, a diabetes educator, a dietitian and a health coach. Matching considers your diabetes type, goals and preferences, including whether you want virtual or in-person support. Any coach or clinician is assigned with your consent, and you control what each person can see.

What to Prepare

A little preparation makes onboarding smoother:

• Your most recent A1c and any recent lab results, if you have them.
• A list of your current medications and doses.
• Your main goals — better control, weight change, remission, or simply understanding your numbers.
• A sense of your daily routine around food, activity and sleep.

What Happens After

Once you are set up, the real work is steady and supported. You log meals and let your CGM track glucose, your coach and team review the data, and the plan is adjusted to what your body actually does. Progress is measured against your goals — A1c trends, glucose patterns and habits — so you can see what is working. You can bring family into a privacy-controlled care circle and connect with peers in the community for extra support. Any medication changes are made by your clinician, never on your own.

Frequently Asked Questions

How long does onboarding take?

The assessment takes a few minutes, and you can complete the full setup — plan, device connection and care-team match — over a short period. Device delivery and setup add a little time.

Do I need lab results to start?

They help personalise your plan, but you can begin without them and add them as they become available. The assessment works either way.

Is this suitable for type 1 diabetes?

Onboarding can help anyone manage diabetes day to day, but the remission-focused elements apply to type 2 diabetes. Type 1 diabetes cannot be reversed by lifestyle.

What does it cost to start?

Pricing is region-specific — one annual payment, no insurance required. See current pricing on the programme page before you commit.